BeegHub Privacy Policy
Effective time: November 24, 2024
We understand the importance of personal information to you and are committed to doing our utmost to protect it in a secure and reliable manner. We will follow the principles of responsibility, purpose, choice and consent, data minimization, security protection, participation, and transparency to ensure the security of your information. At the same time, we will adopt industry-standard security solutions and implement appropriate security measures to safeguard your personal information. To this end, we have formulated this "BeegHub Privacy Policy" (hereinafter referred to as "this Policy") and would like to bring the following to your attention: This Policy applies to BeegHub products and related services but does not apply to services provided by third parties or products and services with separate privacy policies. Before registering or using our services, please carefully read and fully understand the terms of this Policy and agree to them before using the relevant products or services. If you do not agree with this Policy, you will not be able to use our application. If you have any questions, comments, or suggestions regarding this Policy, please contact us through the contact information we provide.
1. Introduction
At BeegHub, we are dedicated to protecting your privacy and have developed a strong system to safeguard your personal information, ensuring that every user benefits from secure and trustworthy services:
1. Clarity: We will present our privacy policy in clear, straightforward language so that you can easily understand how your information is handled and safeguarded.
2. Rights Protection: We will implement all necessary and appropriate measures to effectively protect your privacy rights.
3. User Respect: We honor your right to make informed decisions, including full control over accessing, managing, and handling your personal data.
4. Minimal Data Collection: We only gather the information required to provide you with secure and customized services.
5. Responsive Communication: We are committed to addressing your concerns and responding to any inquiries promptly and attentively.
2. How We Collect and Use Your Personal Information
By using our services, you agree and acknowledge the following points:
1. Range of Products and Services
Given the variety of products and services we offer, the type and scope of personal information we collect may vary depending on the specific product or service you choose to use. Different users may experience different data collection processes based on their needs and interactions. For detailed information regarding the data collected, please refer to the specific product or service you are using.
2. Utilization Across Features
Information gathered through one feature or service may be utilized to enhance or improve other areas of our platform. For instance, data from one feature may be used to provide personalized content, generate security alerts based on your activity, or build user profiles that better suit your needs. If we decide to use your personal information for any new or unrelated purposes beyond what was initially specified, we will inform you and seek your clear consent before proceeding.
3. Ongoing Improvements and Information Adjustments
As we strive to continuously improve our products and services, new features may be introduced or existing ones enhanced, which could require the collection of additional personal information or a change in how your data is used. You will be notified of such changes through updates to this policy, pop-up messages, or in-app prompts, giving you the opportunity to provide your consent. Your information will only be collected and utilized with your explicit approval. If you have any questions, concerns, or feedback during this process, please don’t hesitate to contact us through the provided channels, and we will respond promptly.
Special Note:
Business Function: User Registration
To register for BeegHub services, you must complete the account setup process, which will grant you access to your account. You are responsible for safeguarding your account and should not share your login credentials with others.
Device ID and Unique Identifier
We use this information to ensure the secure and efficient operation of our software and services.
Permissions
To provide a richer user experience and ensure our services function fully, BeegHub may request access to the following permissions:
• Photo Library Access:
We may request access to your photo library to allow you to share images during chats or update your profile picture. This permission is only triggered when you intentionally upload photos from your device’s library, making it easy for you to share images in conversations or change your profile avatar.
• Camera Access:
BeegHub may request permission to access your camera for features such as taking and sharing photos or participating in live video calls. This permission is only active when you initiate a photo capture or start a video call, ensuring these functions are ready when needed.
• Audio and Video Access:
BeegHub may request access to your audio and video features to support video calls. This permission is only used when you choose to make a video call or record audio, allowing for smooth and reliable communication.
• Bluetooth Access:
To ensure a higher-quality audio experience, BeegHub may request permission to access Bluetooth when connecting to audio devices. This ensures seamless pairing with Bluetooth devices for uninterrupted audio and calls.
• External Storage Access:
BeegHub may request permission to read from and write to your device’s external storage to save or manage files such as photos and videos. This is only activated when you save or download content, ensuring secure storage and file management.
• Advertising IDs:
To optimize our marketing efforts, BeegHub may collect your device’s Advertising IDs. This allows us to analyze campaign performance and refine our promotions for greater relevance.
These permissions will only be used after you provide explicit consent, and you can manage or change them at any time in your device’s settings. We are committed to your privacy, and all personal information will remain confidential and will never be used for any unauthorized purpose.
Device Information:
BeegHub automatically collects information from your device to ensure optimal app performance. This includes your device ID, brand, model, operating system and version, and current device status. We also gather device-related identifiers, hardware details, as well as information from your internet service provider or mobile carrier, such as your IP address or proxy server. When using the app, we may also collect data on the network type, platform, and how you interact with various features within the app.
Data Collection for Analysis:
To improve service quality and enhance user experience, we collect device logs and usage data for analytical purposes. Whenever you interact with our services, our servers automatically record detailed activity, including device configuration, IP address, access times, pages and files viewed, and features used. Additionally, we collect diagnostic data such as system events (e.g., crash reports), hardware settings, and error logs.
For further analysis and to optimize marketing effectiveness, we may use your device ID and Advertising ID (Advertising IDs). This data helps evaluate marketing strategies, improve service performance, and offer more personalized services and promotions.
3. Sharing, Transfer, and Disclosure of Your Personal Information
Information Sharing
We do not share your personal information with external parties, including companies, organizations, or individuals outside of BeegHub's service providers, except under the following circumstances:
1. With Your Explicit Permission:
We will only share your personal data with third parties if we have obtained your explicit consent. In these situations, you have complete control over whether or not your information is shared.
2. Compliance with Legal Obligations:
In situations where we are required to comply with legal obligations, such as laws, regulations, or governmental requests, we may need to share your personal information. This could be in response to legal proceedings, administrative or judicial orders. We will only provide the minimum amount of information necessary to fulfill the legal requirement.
3. Collaboration with Authorized Partners:
We may share your personal information with authorized partners who assist us in providing certain services or performing specific tasks on our behalf. In such cases, we will only share the information that is necessary for these partners to carry out their work. Our partners are strictly prohibited from using your information for any purposes other than those specified by us.
We also work with third-party suppliers, service providers, and partners who support the operation of our services. This includes, but is not limited to, providing technical infrastructure, analyzing service performance, supporting customer service, processing payments, conducting research, and evaluating the effectiveness of advertising campaigns.
To ensure the protection of your data, we have strict data protection agreements in place with these third parties, requiring them to process your personal information following our instructions and in accordance with our privacy policy, as well as relevant confidentiality and security standards.
For marketing performance and attribution analysis, we partner with Appsflyer. Data concerning app usage, user behavior, and the effectiveness of our marketing efforts will be shared with Appsflyer to help us fine-tune our strategies. Appsflyer follows stringent security protocols to ensure that your information is safeguarded.
If you do not agree with any part of this policy, we recommend discontinuing use of our services. BeegHub is dedicated to maintaining a safe and secure community, and sharing specific data is essential to achieving that mission.
4. Safeguarding Your Personal Information
We take a comprehensive approach to securing your personal information, adhering to industry best practices and regulatory requirements to protect your data’s confidentiality. We implement a variety of measures to ensure your personal data is protected from unauthorized access, exposure, or misuse. Here’s how we do it:
1. We take all necessary steps to prevent unauthorized access, use, disclosure, or loss of personal information. This includes anonymizing data when possible, employing trusted security systems to prevent malicious attacks, and building a robust access control mechanism to limit access to personal information. We also ensure that only authorized personnel can access sensitive data by applying the principle of least privilege. Additionally, our staff undergo regular training to enhance their knowledge of personal information security and best practices.
2. We limit the collection of personal data to what is relevant and necessary for providing our services. Any excess data collection is avoided.
If you suspect that your personal data has been compromised, such as through unauthorized access to your account, we encourage you to contact BeegHub's customer support immediately so that we can take prompt action to safeguard your information.
Please note that any information you choose to share publicly while using our services, including personal and sensitive details, may be seen by others. We encourage you to carefully consider what information you share or make public when using our platform.
Additionally, if a security incident involving your personal data occurs, we will report it to the relevant regulatory authorities in compliance with applicable laws.
5. Managing Your Personal Information
Accessing Your Personal Information
You have the right to access your personal data, except in cases where legal restrictions apply. Here’s how you can manage it:
• Account Details:
To view or update your account information, log into your account and go to [My - Settings].
• Customer Support:
If you can’t access your personal data through the settings, reach out to BeegHub’s customer support. We will respond to your inquiry within 15 days.
• Other Personal Data:
For other personal data generated while using our products or services, we will provide access following relevant agreements and procedures.
• Requesting a Copy:
If you need a copy of your personal data, you can request one by contacting our customer support team.
Deleting Your Personal Information
You can delete specific personal data using the same steps outlined in the "Accessing Your Personal Information" section. Additionally, you can request deletion of your personal information in the following circumstances:
1. If our collection or processing of your data violates applicable laws or regulations;
2. If we process your personal data without obtaining your explicit consent;
3. If our handling of your data breaches our agreement with you;
4. If you no longer use our products or services and wish to delete your account;
5. If we permanently discontinue providing products or services to you.
Once your deletion request is confirmed, we will notify any third parties that have received your personal data to also delete it, unless legally required to retain it or if they’ve received separate authorization from you.
Please note that personal data may not be immediately removed from our backup systems due to technical or legal reasons. However, the data will be securely stored and isolated until it can be fully deleted or anonymized.
Your Content
Content you share may still be retained by other users through screenshots, in-app tools, or other capture methods. Even if you request deletion, digital content may be temporarily recoverable through forensic methods or temporary device storage. While we strive to delete user data as quickly as possible, we cannot always guarantee immediate removal. In some cases, data may need to be retained for a short period to comply with legal obligations or for backup purposes.
Managing Your Information
We provide tools to help you control your personal data:
• Access and Update:
You can manage your personal information through the app’s settings page. Some requests may be denied if they interfere with the privacy of other users or breach legal obligations. You can submit requests to access, update, or delete your information through our designated process. Additionally, you can delete the app or request account deletion directly from your mobile device.
• Deletion:
You may delete or modify your account ID, but be aware that this could result in the permanent loss of your account data. BeegHub will stop processing your personal information unless we have valid reasons to continue, such as legal requirements or the need to protect the rights and freedoms of others.
7. Legal Basis for Data Processing and Your Rights
1. Legal Basis for Data Processing
We process your personal data in line with applicable privacy laws. The legal grounds for processing your personal data include the following:
• Consent: In certain cases, we will ask for your explicit consent to collect and use your personal data.
• Contractual Obligations: When processing your personal data is necessary to fulfill a contract we have with you, we will rely on this legal basis.
• Legitimate Interests: We may process your personal data where it is necessary for our legitimate interests, such as ensuring app security, maintaining functionality, and enhancing user experience.
• Legal Compliance: We may process your personal data to comply with legal or regulatory obligations.
• Public Interest: In some cases, where the processing is required for matters of public interest, we may handle your personal data accordingly.
2. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
• Right to Deletion: In specific situations, you have the right to request the deletion of your personal data.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
• Right of Access: You can request access to the personal data we hold about you at any time.
• Right to Data Portability: You have the right to request that we provide your personal data in a transferable format to you or a third party.
• Right to Correction: If your personal data is inaccurate or incomplete, you have the right to ask for corrections or updates.
• Right to Object: You can object to the processing of your personal data in specific cases, particularly when data is processed based on legitimate interests.
• Right to File a Complaint: If you believe we have violated privacy laws in processing your personal data, you have the right to file a complaint with your local data protection authority.
• Right to Withdraw Consent: If we are processing your personal data based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
3. International Privacy Law Compliance
We adhere to international privacy laws and regulations that apply to different regions, including but not limited to:
• PIPEDA (Personal Information Protection and Electronic Documents Act): Applicable to users in Canada.
• LGPD (Brazilian General Data Protection Law): Applies to users in Brazil.
• Other regional or national privacy laws: Depending on the applicable laws in your location.
• CCPA (California Consumer Privacy Act): Governs the privacy rights of California residents.
• GDPR (General Data Protection Regulation): Applies to users in the European Union (EU) and the European Economic Area (EEA).
8. Your Privacy Rights in California under the CCPA
California residents have specific rights under the California Consumer Privacy Act (CCPA). These rights include:
1. Right to Know:
You have the right to request details about the personal information we have collected, used, shared, or sold in the last 12 months. You can make this request twice within a 12-month period. This includes:
￮ The categories and specific pieces of personal information collected about you.
￮ The sources from which your personal data was collected (e.g., directly from you, your device, or third parties).
￮ The business or commercial purposes for collecting your personal data (e.g., service improvements, marketing, or fraud prevention).
￮ Categories of personal information disclosed for business purposes.
￮ Categories of personal information sold to third parties, if applicable.
￮ The third parties with whom we have shared or sold your personal information (e.g., ad networks, analytics services).
2. Right to Delete:
You have the right to request the deletion of your personal data. Once we verify your request, we will delete your personal data and instruct any service providers or partners to do the same unless we are legally required to retain it or for reasons such as fraud prevention or transaction completion.
3. Right to Know If Your Data Is Sold:
You can request to know whether your personal data has been sold to third parties. If applicable, we will notify you and provide an option to opt out. You can exercise this right at any time.
4. Right to Opt-Out of the Sale of Personal Information:
California law gives you the right to opt out of the sale of your personal information. You can do this by visiting our "Privacy Settings" page and submitting your request. Once you opt out, we will stop selling your personal data, though we may still share information with service providers as needed for operational purposes.
5. Right to Opt-Out of Sharing Personal Information for Targeted Advertising:
You have the right to opt out of the sharing of your personal data for targeted advertising. You can exercise this right by visiting our "Ad Preferences" page or contacting us directly.
6. Right to Lodge a Complaint:
If you believe your data privacy rights have been violated or are concerned about how we handle your personal information, you have the right to file a complaint with your local data protection authority. We encourage you to contact us first to address your concerns, but this does not affect your right to lodge a formal complaint.
7. Right to Non-Discrimination:
You have the right to exercise your privacy rights without facing any form of discrimination. We will not deny services, charge different rates, or alter the quality of services if you exercise these rights. However, if certain necessary data is deleted, it may affect the availability of some features or services.
Exercising Your Opt-Out Rights
BeegHub is dedicated to safeguarding user privacy in accordance with the General Data Protection Regulation (GDPR) and the Virginia Consumer Data Protection Act (VCDPA). To comply with these data protection laws, we provide users with the ability to opt out of specific data processing activities. Here are the options available:
1. Opt-Out of Data Sharing:
You can choose not to share your personal data with third parties, particularly when the data is being used for purposes like analytics, marketing, or other activities.
2. Withdraw Consent for Data Processing:
If you have previously granted consent for certain types of data processing, you can withdraw that consent at any time, halting the processing activities associated with it.
3. Opt-Out of Data Analysis:
You have the right to opt out of data analysis processes that are used to improve services and provide personalized user experiences.
To exercise any of these opt-out options, please send an email to our privacy team. In your message, clearly state the specific data processing activities you wish to opt out of, along with any relevant details. We will review and process your request promptly, and you will receive confirmation once the changes have been made.
LGPD Compliance Notice (Applicable to Brazil)
At BeegHub, we place a high value on your privacy and are fully dedicated to safeguarding your personal data in line with the Brazilian General Data Protection Law (LGPD). If you are a resident of Brazil, it’s important to understand how we handle your data, from collection and usage to storage and sharing. We are committed to being transparent about our data processing practices, ensuring your personal information remains protected throughout.
Under the LGPD, you have several key rights:
• Right to Access:
You can request information on the personal data we hold about you and understand how it is being processed.
• Right to Correction:
If any of your personal data is incorrect, incomplete, or outdated, you can request that we correct it.
• Right to Erasure:
Where legally allowed, you can request that your personal data be deleted from our systems.
• Right to Information:
You have the right to know which organizations we share your data with, the reasons for doing so, and the scope of this data sharing.
• Right to Revoke Consent:
You can withdraw your previously granted consent for specific data processing activities at any time.
• Right to Object:
You have the right to object to the processing of your personal information based on legitimate interests.
• Right to Data Transfer:
You can request that we transfer your personal data to yourself or a third party of your choosing.
• Right to File a Complaint:
If you believe your data protection rights have been violated, you can file a complaint with the National Data Protection Authority (ANPD).
We are fully committed to respecting your privacy rights and adhering to the legal obligations set forth by the LGPD to ensure the safety and proper handling of your data.
9. Protection of Minors' Personal Information
Children’s Privacy Notice:
Our services are not designed for, nor intended to be used by, individuals under the age of 18. We do not knowingly collect any personal data from children or users below this age threshold. To enforce this policy and safeguard our platform, we gather age-related information to prevent minors from accessing the service. Additionally, we may rely on third-party services to verify users' age and ensure that our platform maintains appropriate user profiles. If we discover that personal information from users under the age of 18 has been inadvertently collected, we will act swiftly to remove such data from our systems. If you are under 18, you are strictly prohibited from using our services.
Should you discover that a minor under your supervision has had their personal information collected by us, please reach out to us immediately. We will verify the situation and ensure the removal of such data as soon as possible.
10. Changes to This Privacy Policy
We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes that could affect your rights under this policy will be communicated clearly, and we will not reduce your rights without obtaining your explicit consent. For major updates, you will receive prominent notifications, such as announcements within the app or through visible pop-up notices. We encourage you to review the policy periodically to stay informed about any changes.
Key updates to this policy may include, but are not limited to:
1. Significant changes to our service offerings, including new purposes for processing personal data, changes in the types of data we collect, or shifts in how we handle and use your personal information;
2. Corporate restructuring or ownership changes, such as mergers, acquisitions, or other forms of control transitions;
3. Modifications in how we share or disclose personal data, particularly with third parties, or updates to the types of entities we partner with for data processing;
4. Changes in your rights regarding personal data, including updates on how you can exercise these rights or access your data;
5. Adjustments in how personal information security is managed, including contact details for the department responsible for data security, as well as new communication or complaint channels;
6. Important findings in personal data security risk assessments, which may trigger additional security protocols or warnings.
By continuing to use our services after receiving notification of any changes, you indicate your acceptance of the revised privacy policy. If you do not agree with the updated terms, you may opt to limit your usage of the platform to guest mode without sharing personal data.
For your convenience, previous versions of our privacy policy will be archived and available for review. If you would like to access older versions, please contact us using the provided contact information.
11. Data Protection Officer (DPO)
If you have any questions, requests, or concerns regarding the processing of your personal data, or if you'd like further information about your privacy rights, please contact our Data Protection Officer (DPO), Ethan Walker, at debendronathmanik@gmail.com.
12. Controller Information
The controller responsible for managing your personal information in relation to this service is BeegHub. We are in charge of the collection, usage, storage, and disclosure of any personal data you provide while using our services. For any inquiries regarding your personal data, feel free to reach us at debendronathmanik@gmail.com.
Address：Bangladesh，Sadi, Mandalerhat-5620, Ulipur, Kurigram
13.Contact Us
You can contact us in the following ways, and we will respond to your request within 15 days:
If you have any questions, comments, or suggestions about the content of this policy, you can contact our official customer service in the BeegHub application or send an email to our service mailbox at debendronathmanik@gmail.com.